Maximize your Cash Flow by Shrinking your Workload

Meet your NBF Team

James Knasiak, President and CEO

Liesl Barkley, VP Customer Relations

John Nadone, Chief Operations Officer

Kay Green, Collections Services Manager

Sarah Walker, Client Services Manager

Kim Miller Lundquist, Information Technologies and Mail Room Manager

James W. Knasiak, President and CEOJames W. Knasiak
President and CEO

One of my greatest joys is teaching and mentoring people. Sometimes, people come into our industry with no prior collections experience. But through regular teaching and mentoring, they grow rapidly. I really enjoy watching their progress. Watching them challenge themselves further, growing more confident and successful.

As much as I enjoy watching our staff succeed, I also feel great pleasure helping our clients’ businesses succeed. We do this by creating long-term partnerships with them.

When clients tell us, “You guys did a great job, I couldn’t have done it without you,” then I feel proud. That’s when our team met our goal: treat our clients’ accounts receivables as if they were our own.

This all goes back to the cornerstone of our business: integrity.

I believe we should all conduct ourselves with integrity in everything we do. This means debts must be paid. And we must collect them with honesty and compassion.

Things to know about Jim
After a stint in the U.S. Army during the Vietnam years, Jim spent twenty some years in the collection business, first with a national chain in Chicago, Detroit and Los Angeles. Then, owning and running his agency in Costa Mesa, CA.

He joined NBF in 1992 when he relocated to NV and purchased NBF in 1997. As its owner, he shifted its specialty to healthcare provider receivables collection and revenue cycle management.

Jim’s education spans an Accounting major from Roosevelt University, Chicago; Business Administration at University of Kentucky, and a graduate degree in Business Law and Contract Law from the American Institute of Banking, Chicago.

For about 3 years, Jim provided consulting for La Costa Spa and Hotel in Carlsbad, CA. While he owned his agency in Costa Mesa, Jim held the chairs in the California Association of Collectors Long Beach/Orange County Unit and presided as its President for two terms. Jim recently completed a 4-year term as the Legislative Committee Chairman for the Nevada Association of Collectors.

Enjoying the beauty of the lovely valley where he lives and works, Jim especially keeps his tennis game sharp and enjoys a little golf. He has written the payroll inserts for his employees at NBF bi-weekly since prior to his owning the company…over 20 years now. It is one of his favorite mentoring tools.

back to top

Liesl Barkley, VP Customer RelationsLiesl Ann Barkley
Vice President of Customer Relations

I’m a people person. I love what I do because I meet new people and create new relationships every day. I also love what I do because I love to sell. So what’s better than doing two of your favorite things all day long?

I’ve been in the credit and collections industry since 1985. When I walk into new businesses, I usually hear the same thing. I hear how they’re tired of being treated like a number by “the other guys.” I see when a vendor doesn’t deliver on what they promised, they can seriously hurt their client’s business. This personally bothers me.

That’s why I care so much about my clients. I do everything I can to make sure they’re happy and satisfied. They trust me with their business and I take this responsibility very seriously.

With everyone at NBF working so well together, our clients easily meet their goals. Only when a client’s happy and successful, do I feel we did our job.

Things to know about Liesl
Liesl joined NBF in 1985 as a collector. Soon, she became the Collection Manager before briefly leaving NBF for a career in banking.

Upon her return, Liesl joined customer relations. By 2001, she became Vice President of Customer Relations where she enjoys training staff members and working directly with clients.

Ms. Barkley holds a Collection Agency Manager’s Qualification Certificate with the State of Nevada, Department of Business and Industry, Financial Institutions Division.
She conducts Fair Debt Collection Practice Act seminars and facilitates many in-services for clients throughout the West

Other credits include: College of Marin, Kentfield, CA and Sonoma State University; certification in Proactive Relationship Banking, Community Lending, Financial Service Program, Tele-Sales Omega Systematic Collections.

Liesl is also trained in the American Collectors Association School of Sales and Top management. She stays updated with regular training from Fair Debt Collection Practices Act and courses on telephone collections techniques.

As much as she loves meeting new people, her favorite time of the day is coming home to spend family time with her two boys.

back to top

John Nadone, Chief Operations OfficerJohn Nadone
Chief Operations Officer

What attracted me to The NBF Group was the opportunity to utilize my extensive healthcare background to assist customers, and continue to build successful business relationships. I look forward to getting to know our customers and their business needs.

Knowing what we achieve at NBF for our customers is very satisfying. We perform tasks that allow these customers to focus on their core business without draining their precious resources. The dedication and level of expertise of the staff is without reproach.

We hold each other, and ourselves to a very high standard and it shows in the quality of work that is performed for each customer. As a former healthcare leader, I understand the importance of positive community relations. NBF is also a partner in assisting our customers in maintaining and increasing their market share.

Things to know about John
John joined NBF in 2015 as the Chief Operating Officer where he is able to use his 25 years in healthcare operations and finance to assist clients manage their accounts receivable needs.

He began his career in banking, after graduating from Western Oregon University (WOU) with a Bachelor of Science degree in Business Administration – Accounting. After several years in banking he transitioned to financial operations in the healthcare industry. He has held the positions of Chief Financial Officer and Chief Operations Officer in various for-profit, not-for-profit and district health care facilities.

John and his family love the outdoors; on weekends you will find them enjoying the local mountains and valleys, either mountain biking, dirt biking, snowboarding, or hiking.

back to top

Brenda Shelton, Collections ManagerKay Green
Collections Services Manager

When I joined NBF in 2003, I was impressed by the staff’s genuine friendliness and support. In an industry where you work with debtors, it takes a tight knit team like ours to stay motivated and supportive.

I believe this is one of the main reasons why we consistently beat our collections goals.

What I appreciate most about working for NBF is we support the long-term relationships of our clients and their customers too.

For instance, our collectors understand how we treat debtors reflects on our clients. So it’s important to be respectful, compassionate and honest. Especially when we’re collecting on medical bills.

When we remember we’re all people here to help each other, we all succeed: our company, our clients and their customers.

Things to know about Kay
Before joining NBF, Kay spent several years collecting at the corporate level. Managing receivables for accounts up to $1,000,000. In this position, she fine-tuned her negotiation and resolution skills. Then challenged herself further balancing a casino vault averaging up to $4 million.

Kay began managing complex projects while developing a cable company in Sacramento. She was instrumental in creating their customer database, billing and collection procedures. She also staffed and managed the office team and was responsible for the supervision and scheduling of the installation team.

Kay holds a Qualified Manager’s certificate issued by The State of Nevada Department of Business and Industry.

On her days off, Kay loves to spend hours losing herself in the kitchen. Pushing her creativity and time management skills through elaborate dishes. When she’s not in the kitchen, Kay spends time with her granddaughter. Who, she reports with a laugh, is “thirteen going on fifty.”

back to top

Sarah Walker, Client Services ManagerSarah Walker
Client Services Manager

Back in 1998, I started with NBF as their receptionist. I like being challenged to do and learn new things. So before long, I moved into the accounts receivable (AR) department. From the AR department, I was given the opportunity to work in, and eventually manage, the information technologies function. Recently I have assumed the role as NBF’s Client Services Manager. What I like most about this position is its unpredictability. Clients call daily with new challenges to their business. I take their issues personally because delays could impact their cash flow.

The people I work with at NBF are definitely my second family. We really care about each other. The mentors here have so many years of experience and are always willing to share it.

So no matter how long you’ve been here, you end up getting more than professional advice. Many times you learn valuable life lessons.

Things to know about Sarah
Sarah has transitioned from information technology within NBF to now managing our client services department. As our Client Services Manager, she works with NBF clients as well as the Vice President of Customer Relations. Never one to rest on her laurels, Sarah often looks for new ways to help us run more smoothly and efficiently.

Sarah enjoys spending time with her grandchildren.

back to top

Sarah Walker, Client Services ManagerKim Miller Lundquist
Information Technologies and Mail Room Manager

Most people think of Information Technologies (IT) Departments as an area that consists of maintaining equipment and networking. In our department here at NBF we do much more than what most expect. A key part is customer service and working one on one with clients. We assist them in creating custom electronic files and custom reports. One of my top priorities is to ensure what we do assists the clients in the most efficient way possible. Troubleshooting, no matter how challenging, for clients provides me a great sense of accomplishment. I enjoy the interaction with NBF employees and our clients.

The department faces many challenges due to the ever changing IT landscape and is an integral department within NBF. IT assists with keeping other departments running smoothly.

Things to know about Kim
Kim grew up in Mammoth Lakes, CA and enjoyed skiing, riding her quad and playing tennis. After graduation she moved to Carson City and graduated Beauty school. She worked in many industries and now IT has become her passion. She joined the NBF team in 2004 and for the first year she worked at the front desk and now she is proud to be the IT and Mail Room Manager.

Kim enjoys spending time with family and spoiling her dogs.

back to top